Shipping Information

Free Shipping Available 

If you spend $75 or more per shipping address, we offer Free Economy shipping. Economy shipping is with USPS or UPS and can take between 2-7 business days for delivery. This offer is available for up to 10 destinations when orders are placed online. During warm weather months (May-September) Free shipping might not be available to locations over a one day travel time. See map below for estimate travel times.

 

UPS ESTIMATED Ground Shipping Transit Times

All packages leave from Long Island, NY. Please see below for estimated business day transit times. UPS does not deliver on Saturdays or Sundays.

USPS ESTIMATED Ground Shipping Transit Times

All packages leave from Long Island, NY. Please see below for estimated business day transit times. USPS does not deliver on Sundays.

Our Guarantee

Chip'n Dipped® guarantees our cookies and chocolates to arrive fresh and delicious. Unfortunately, we cannot guarantee freshness if the address you provide is incorrect or incomplete. Please avoid address correction or package forwarding charges by carefully checking house numbers, street names, and zip codes. Apartment or suite numbers are essential. Please check the time-in-transit map before choosing a shipping method.

Warm Weather Shipping

During months of warmer weather (May-September), Chip'n Dipped will add ice packs and cooler bags as necessary to help prevent melting. This is added for orders with a one day shipping time at not extra charge. Some melting may occur during shipping and we can't be responsible if that occurs. RED LABEL AIR is strongly recommended during this time to insure freshness and our guarantee. If we're shipping to your area and it's above 80 deg, please call us to help choose which shipping option is right for you. We try to avoid weekend delays as often as possible. 

Future Delivery Date Orders

All orders placed with a future ship date will ship as close to that ship date as possible, but it could ship early. We can only ship on a chosen. We can not guarantee arrival dates. Free and Ground shipping can take as long as 10 business days to arrive. Only overnight delivery can be guaranteed to arrive on a specific date.

In-Store Pick Up

All in-store pick-up orders will be processed within 24 hours, unless a future pick-up date is specified. We send you an e-mail when your order is complete. Please pick up as soon as possible to keep your gift fresh and delicious. If your order isn't picked up within 14 days from notification, your order will be cancelled with no refunds. The items that you ordered will be donated to our local food bank. 

Redirected Packages

UPS charges us an additional fee or delivery when incorrect or incomplete addresses are given. This fee will be charged to your credit card. We cannot extend our guarantee to packages sent to incorrect addresses. Packages returned because of incorrect addresses or refusals, are added to our weekly donations to local food banks and shelters. You can see if your package was returned with the tracking information. It's the customer's responsibility to check. 

Substitution Policy

To make sure your gift arrives on time, we may find it necessary to substitute an item of equal or greater value.

State Sales Tax

State Sales Tax will be collected for shipments to New York.

Hospital/College Notice

When delivering to colleges, hospitals or hotels, we can only guarantee delivery to their mail room or receiving department. It is then up to this department to deliver the package to the in a timely manner to the correct recipient.