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    Shipping Information

    Ground Shipping Transit Times

    All packages leave from Long Island, NY. Please see below for estimated business day transit times. UPS does not deliver on Saturdays or Sundays.

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    Our Guarantee

    Chip'n Dipped® guarantees our cookies and chocolates to arrive fresh and delicious. Unfortunately, we cannot guarantee freshness if the address you provide is incorrect or incomplete. Please avoid address correction or package forwarding charges by carefully checking house numbers, street names, and zip codes. Apartment or suite numbers are essential. Please check the time-in-transit map before choosing a shipping method.

    Warm Weather Shipping

    During months of warmer weather (May-September), Chip'n Dipped will add ice packs and cooler bags as necessary to help prevent melting. Some melting may occur during ground shipping. RED LABEL AIR is strongly recommended during this time to insure freshness and our guarantee. We normally do not ship on Fridays to avoid weekend down time at UPS.

    Future Delivery Date Orders

    All orders placed with a future delivery date will ship to arrive as close to that delivery date as possible, but could arrive early. Only overnight delivery can be guaranteed to arrive on a specific date.

    Same Day Deliveries By Messenger Service

    Monday thru Friday, same day messenger service is avalible for deliveries on Long Island, Queens, Brooklyn & Manhattan. Orders must be called in and received before 11am EST. Messenger service typically costs $35.00 to Western Suffolk, Nassau, Queens & Manhattan. Eastern Suffolk & Brooklyn can be more. Call for details.

    In-Store Pick Up

    All in-store pick-up orders will be processed within 24 hours, unless a future pick-up date is specified. We send you an e-mail when your order is complete. Please pick up as soon as possible to keep your gift fresh and delicious.

    Redirected Packages

    UPS charges us an additional fee or delivery when incorrect or incomplete addresses are given. This fee will be charged to your credit card. We cannot extend our guarantee to packages sent to incorrect addresses. Packages returned because of incorrect addresses or refusals, are added to our weekly donations to local food banks and shelters.

    Substitution Policy

    To make sure your gift arrives on time, we may find it necessary to substitute an item of equal or greater value.

    State Sales Tax

    State Sales Tax will be collected for shipments to New York.

    Hospital/College Notice

    When delivering to colleges, hospitals or hotels, we can only guarantee delivery to their mail room or receiving department. It is then up to this department to deliver the package to the in a timely manner to the correct recipient.